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Our work

Our Work in Practice.

What can accessibility support look like? Explore illustrative examples of how we help teams understand barriers, make improvements, and build lasting ways of working.

From barrier to next step

01

A task that matters

Start with what people need to do.
02

A practical response

Connect findings to decisions and fixes.
03

Something to take forward

Leave your team with a useful next step.
Case studies
These are illustrative scenarios based on real client case studies. They show approaches and deliverables while maintaining client confidentiality.
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Illustrative example · Digital services

A clearer path through an online application.

The situation

A public-facing permit form was hard to complete with a keyboard or screen reader. Labels, error messages, and focus order needed closer attention.

How we helped

Reviewed the application journey, documented barriers, and worked with designers and developers on practical fixes. Included people with disabilities in testing the revised flow.

What the team took forward

A prioritized issue log, annotated design patterns, implementation guidance and a retesting checklist for the application journey.
Services in practice
Accessibility audits · Remediation guidance · User-centered testing
Sample patternIllustrative error and focus states
Permit applicationStep 1 of 4

Project address

Tell us where the work will take place. This field is required.

Use the address where the work will take place.

The question we answered

Can someone complete the task, recover from an error, and understand what happens next?

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More illustrative examples

Different starting points. The same practical focus.

The scope may change. The aim stays grounded in people, useful decisions and work your team can carry forward.
Accessible documents

Information people can navigate

Application guide
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H1

Before you apply
H2
What you’ll need
H2
How to submit
The situation
A team published a long application guide as a PDF, but its structure and reading order were difficult to follow.
How we helped
Reviewed the document, improved headings and reading order, and helped authors build a reusable accessible template.
What the client took forward
A sample template, document checklist and guidance for future updates.
Procurement support

Better questions before you buy

Vendor review prompts
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01
Show keyboard booking
02
Explain known barriers
03
Agree on a remediation plan
The situation
A team was choosing a new booking platform and needed to understand accessibility beyond a vendor’s claims.
How we helped
Reviewed accessibility documentation, defined key tasks, and prepared questions and demonstrations for shortlisted vendors.
What the client took forward
A comparison framework, vendor questions and documented risks to discuss
Accessibility program planning

A plan your team can keep using

A working roadmap
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Now
Agree priorities and owners
Next
Build checks into delivery
Ongoing
Review, learn and adjust
The situation
Accessibility work was spread across departments, with no shared priorities or clear ownership.
How we helped
Mapped responsibilities, agreed on a starting scope, and built a roadmap that fit the team’s capacity and decision-making.
What the client took forward
A practical roadmap, revised roles and responsibilities, and a regular review rhythm
All previews are illustrative excerpts. Actual scope, methods, and deliverables will be agreed upon with your team at the start of our engagement.

You don’t need all the answers to begin.

Tell us where things feel stuck. We can shape a useful starting point together.
Let’s talk about your priorities