• ADA Title II

Turn requirements
into a workable plan.

Digital accessibility is part of serving the public. Here’s a plain-language starting point for state and local government websites, mobile apps and digital content.

Start with the
source of truth.

Check the U.S. Department of Justice’s current ADA.gov guidance for applicability, requirements and deadlines.
Visit DOJ guidance on ADA.gov
  • The essential context

A standard to
work toward.
People to work for.

The DOJ’s Title II web and mobile app accessibility rule uses the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as its technical standard.
That gives teams a shared technical reference for evaluating and improving digital experiences. It does not replace understanding the rule’s scope, your organization’s responsibilities or the needs of the people using your services.
This page is general planning information, not legal advice. An accessibility review is not a certification or a guarantee of compliance.
  • Think across the service

More than the homepage.
The whole journey matters.

Websites & portals

Look at navigation, online applications, payments, and embedded tools. Include third-party services in your inventory and review responsibilities.

Mobile apps

Consider app navigation, controls, authentication and assistive technology support—not just how the screen looks.

Documents & media

Inventory forms, PDFs, meeting materials, video, and other digital content. Check current DOJ guidance to understand how the rule applies.
  • Make the work manageable

Start with
visibility. Build
from there.

A useful plan brings services, people, vendors, and decisions into the same picture.
Explore ways we can help
01

Know what you have

Inventory websites, apps, documents, and vendor platforms. Identify service owners and the journeys residents rely on.
02

Understand the barriers

Combine technical evaluation with task-based review. Document findings so teams can reproduce and discuss them.
03

Agree on priorities and ownership

Plan improvements around impact, dependencies, and capacity. Assign responsibility and track progress.
04

Build an ongoing practice

Connect procurement, publishing, training, and review. Plan for new content and changes—not just a one-time cleanup.
  • Questions worth asking

Clarity before
assumptions.

How do we know what applies to our organization?

Use current official DOJ guidance to confirm applicability and deadlines. Involve your legal counsel when interpreting your obligations.

Can an automated scan tell us everything?

No. Automated tools help identify some issues. Manual evaluation and assistive technology review are important for understanding barriers they cannot detect.

Where should a team with limited capacity begin?

Build an inventory, identify essential service journeys, and agree on a focused first scope. Document priorities and connect them to a longer-term plan.

Let’s make the next step clear.

We can help turn your accessibility questions into priorities, ownership, and a practical plan.

Let’s talk about Title II planning